Terms of Service

1. Acceptance of Terms

Welcome to PropertyBlast AI, an AI-powered email marketing service designed for real estate brokers, agents, investors, and allied professionals. By accessing or using our website and services, you agree to be bound by these Terms of Service.

Please read these terms carefully. If you do not agree to these terms, you must immediately cease all use of our services. We reserve the right to modify these terms at any time. Your continued use after modifications constitutes acceptance of the updated terms.

2. Description of Service

PropertyBlast AI provides email marketing services that allow users to create and distribute property listing emails ("blasts") to targeted real estate professional databases. Our services include:

• PAI (Property AI) - Our AI assistant for content generation, suggestions, and optimization
• Email blast creation with customizable templates
• Targeted distribution to MLS and real estate databases
• Analytics and performance tracking
• Open house management tools

You are responsible for providing all equipment necessary for internet connection and access to our services, including computer, internet service, and payment of all related fees.

3. Account Registration and Security

3.1 Registration Requirements

To use certain features of PropertyBlast AI, you must register for an account by providing current, complete, and accurate information. You represent that:

• You are at least 18 years of age
• All registration information is accurate and complete
• You will maintain and update your information to keep it current
• You are authorized to use the service for your business purposes

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Immediately notify us of any unauthorized use of your account
• Use strong passwords and enable two-factor authentication when available
• Log out from your account at the end of each session
• Not share your account with others

PropertyBlast AI will not be liable for any loss resulting from unauthorized use of your account.

4. Payment Terms

4.1 Pricing and Billing

Current pricing for our services is displayed on our pricing page. All fees are charged in USD and are due at the time of service. Payment is processed via credit card through our secure payment provider (Stripe).

4.2 Refund Policy

Refunds are subject to our Refund Policy. No refunds are provided for customer errors, including typos, incorrect information, or wrong database selections. Please review all information carefully before submitting payment.

4.3 Order Processing

Once payment is submitted and your blast is queued for distribution:

• Changes cannot be made to the order
• Blasts are processed on a first-come, first-served basis
• While you can select a preferred date, exact timing is not guaranteed
• You are responsible for reviewing all proofs before final submission

5. User Responsibilities and Content

5.1 Content Accuracy

You warrant that all content you create or distribute through PropertyBlast AI:

• Is accurate to the best of your knowledge
• Is authorized by all property owners or relevant parties
• Complies with all applicable laws and regulations
• Does not infringe on intellectual property rights
• Does not contain false, misleading, or deceptive information

5.2 Prohibited Uses

You agree NOT to use PropertyBlast AI to:

• Send spam, junk mail, or unsolicited commercial messages unrelated to real estate
• Transmit viruses, malware, or harmful code
• Harvest or collect email addresses without consent
• Post unlawful, harassing, defamatory, abusive, or obscene content
• Infringe on trademarks, copyrights, or intellectual property rights
• Attempt unauthorized access to our systems or other users' accounts
• Interfere with the service or disrupt servers and networks
• Violate any local, state, federal, or international laws

5.3 License to Your Content

By submitting content through PropertyBlast AI, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content for the purpose of providing our services. This includes:

• Sending emails on your behalf
• Displaying content in analytics and reports
• Using AI to generate suggestions and improvements
• Storing content for service delivery

6. Intellectual Property Rights

All content, design, text, graphics, interfaces, code, and software on PropertyBlast AI are the exclusive property of PropertyBlast AI or our licensors, protected by copyright, trademark, and other intellectual property laws.

You may NOT:

• Copy, reproduce, or distribute our platform's code or design
• Use automated tools (bots, scrapers) to extract data
• Reverse engineer or decompile our software
• Use our trademarks or branding without permission
• Create derivative works from our platform

7. Disclaimers and Warranties

7.1 Service "As Is"

PropertyBlast AI is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties or representations about the accuracy, reliability, completeness, or timeliness of our services.

7.2 No Guaranteed Results

We do not guarantee any specific results from using our service, including:

• Email open rates or click-through rates
• Leads, inquiries, or sales from blasts
• Response rates from recipients
• Success in selling or leasing properties

Performance varies based on property type, market conditions, pricing, content quality, and other factors beyond our control.

7.3 Third-Party Services

Our service integrates with third-party providers (AI services, payment processors, email infrastructure). We are not responsible for the performance, availability, or reliability of these third-party services.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PropertyBlast AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Lost profits, revenue, or business opportunities
• Loss of data or content
• Service interruptions or delays
• Errors in email delivery or content
• Damages arising from use or inability to use the service

Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless PropertyBlast AI, our affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms of Service
• Your violation of any laws or regulations
• Content you submit or distribute through our platform
• Infringement of any third-party rights

10. Service Modifications and Termination

10.1 Our Right to Modify

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time, with or without notice. We are not liable for any modifications or discontinuation of services.

10.2 Account Termination

We may suspend or terminate your account if:

• You violate these Terms of Service
• You provide false or misleading information
• Your use harms our service or other users
• You engage in prohibited activities
• Required by law or legal process

You may delete your account at any time through Account Settings or by contacting support@propertyblast-ai.com.

11. Force Majeure

PropertyBlast AI is not liable for any failure to perform due to circumstances beyond our reasonable control, including:

• Acts of God, natural disasters, or extreme weather
• War, terrorism, civil unrest, or government actions
• Internet, telecommunications, or hosting service failures
• Power outages or infrastructure failures
• Third-party network or server issues

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms of Service are governed by the laws of the United States, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these terms or use of our services shall be resolved through:

• Good faith negotiation first
• Mediation if negotiation fails
• Binding arbitration if mediation is unsuccessful

13. Privacy Policy

Your use of PropertyBlast AI is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices.

14. Copyright Infringement (DMCA)

If you believe content on PropertyBlast AI infringes your copyright, please contact us at support@propertyblast-ai.com with:

• Description of the copyrighted work
• Location of the infringing content
• Your contact information
• Statement of good faith belief
• Statement under penalty of perjury that information is accurate
• Signature of copyright owner or authorized agent

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and PropertyBlast AI.

15.2 Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

15.4 Assignment

We may assign these terms to a third party in the event of a merger, acquisition, or sale of assets. You may not assign your rights or obligations without our prior written consent.

15.5 No Agency

No joint venture, partnership, employment, or agency relationship exists between you and PropertyBlast AI as a result of these terms or your use of our services.

16. Contact Us

If you have questions about these Terms of Service:

• Email: support@propertyblast-ai.com
• Support Portal: Available in your dashboard
• Response Time: Within 48 hours on business days

By using PropertyBlast AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.