Question 1

How do I start my order?

Accepted Answer

Click Start my order at the top of any page. Sign in with your email, add your listing, pick the association you want to reach, and we send it to the local agents. About ten minutes, and your first blast is free.

Question 2

How long does it take to send a blast?

Accepted Answer

About ten minutes. The assistant writes the first draft for you, and your work saves at every step so you can stop and come back.

Question 3

Is there a charge to create an account?

Accepted Answer

No. No setup cost, no subscription, no membership, no contract and no monthly minimum. You pay only when you send a blast.

Question 4

Do I need a flyer to start?

Accepted Answer

No. Pick a template and fill in the blanks. If you already have a flyer as a PDF, JPG or PNG, upload that instead.

Question 5

Do you have templates?

Accepted Answer

Yes. Fill-in-the-blank templates for listings, open houses, and services. Or upload your own flyer.

Question 6

Can we save our work and come back later?

Accepted Answer

Yes. Your work saves each time you move to the next step. Find it under Dashboard, then All Blasts.

Question 7

Are there any tutorials or training videos?

Accepted Answer

Yes. The How It Works page walks through a blast from start to finish, and every step of the wizard carries a short tip.

Question 8

What is magic link authentication?

Accepted Answer

Magic links are secure, one-time login links sent to your email. Just click the link to sign in. No password required. You can optionally set a password later for convenience.

Question 9

Do I need to know how to code?

Accepted Answer

Not at all. Choose from professional templates, upload your own flyer, or let PAI generate everything for you. No coding required.

Question 10

How does PAI know about my property?

Accepted Answer

PAI is fully integrated into the Blast Wizard. It automatically reads the details you've entered (like address, price, and features) so you don't have to repeat them. It's context-aware at every step.

Question 11

Can I show PAI my flyer design?

Accepted Answer

Yes! PAI has vision capabilities. You can click the Camera icon to instantly capture a screenshot of your blast, or upload up to 2 images for PAI to analyze and critique.

Question 12

Can PAI make changes for me?

Accepted Answer

Yes. If you ask PAI to write a subject line or description, it can apply the text directly to your form fields with a single click. No copy-pasting required.

Question 13

What copy can PAI generate?

Accepted Answer

PAI can generate marketing copy for real estate listings (Property Descriptions, Subject Lines, Email Headlines) and is expanding to other areas like insurance, mortgage lending, and related real estate services.

Question 14

How many times can I regenerate PAI suggestions?

Accepted Answer

You can regenerate each field multiple times per blast to give you plenty of options to choose from.

Question 15

Can PAI help with different property types?

Accepted Answer

Yes. PAI is trained on various property types and can generate appropriate marketing copy for residential, commercial, luxury, and investment properties.

Question 16

Can I use my own design?

Accepted Answer

Yes. Upload your own flyer (PDF, JPG, PNG), paste your own HTML, or let PAI build a template for you. Pasted HTML is checked for email compatibility.

Question 17

Can I preview my blast before sending?

Accepted Answer

Yes. You get a live preview showing how your blast will look on desktop and mobile before you finalize.

Question 18

Who receives HomeFlyer AI emails?

Accepted Answer

Licensed agents and brokers, grouped by the association they belong to. Anyone who wants residential listing alerts can opt in as well.

Question 19

Will I reach every agent in my market?

Accepted Answer

No. Each count is the number of agents we hold for that association. Some have unsubscribed and some addresses bounce, and those are skipped at send. Delivery and opens show on your dashboard afterwards.

Question 20

Where do you get your email list from?

Accepted Answer

Our list compilation system is proprietary and reliable.

Question 21

What do the counts on the Databases page mean?

Accepted Answer

The number of agents we hold for that association. An agent in two associations still gets one email. The count is not a delivery promise, because unsubscribed and bounced agents are skipped when we send.

Question 22

I spoke to a colleague who didn't see my blast. Why?

Accepted Answer

This is normal. Some agents may have previously unsubscribed from our alerts, or the email may have been filtered to their spam/promotions folder. We cannot guarantee delivery to every specific individual.

Question 23

Do you sell my data?

Accepted Answer

Never. Your personal information and specific blast data are strictly confidential. We do not sell or share our user lists with third parties.

Question 24

How do I select which agents receive my blast?

Accepted Answer

Pick counties or associations in the wizard. Each one shows the agent count and price before you pay.

Question 25

How much does it cost to send a blast?

Accepted Answer

It depends on the counties or associations you pick and the blast type. The price shows as you choose, before you pay.

Question 26

How much does it cost to receive HomeFlyer AI alerts?

Accepted Answer

Free. It is always free to receive our alerts.

Question 27

How can I pay for a blast?

Accepted Answer

We accept credit cards online in our secure interface.

Question 28

Is my payment information secure?

Accepted Answer

Stripe handles the card. We never see or store your card number.

Question 29

Can I get a receipt for my purchase?

Accepted Answer

Yes. On your Billing page, use the Receipt link next to each payment.

Question 30

Do you offer refunds?

Accepted Answer

We provide detailed email proofs before payment so you can review everything carefully. Refunds are only issued for errors on our end. We're here to help you get it right the first time, so please take a moment to review your blast before finalizing your order.

Question 31

How long after I confirm does the blast go out?

Accepted Answer

After our team approves it, sending starts on the day you picked at 10am Pacific. Delivery can take up to 24 hours.

Question 32

How many times will my blast be sent?

Accepted Answer

One time.

Question 33

Can I choose what time of day my blast is sent?

Accepted Answer

No. You pick the day. Sending starts at 10am Pacific and is spread across the day.

Question 34

What is the same-day order deadline?

Accepted Answer

Noon Pacific, every day. Orders placed after noon go out the next day.

Question 35

Can I schedule my blast for a future date?

Accepted Answer

Yes. Send immediately or schedule for a future date during the creation process.

Question 36

Why does delivery take time?

Accepted Answer

We spread delivery over the day, up to 24 hours, so your blast lands in the inbox and not in spam.

Question 37

Do you provide statistics on my blasts?

Accepted Answer

Yes. Stats are provided in your account once the blast is deployed. An estimated recipient reach is displayed before payment.

Question 38

What are your open rates?

Accepted Answer

Open rates range between 10-20%, which aligns with industry standards. Your open rate is directly related to your email subject line quality.

Question 39

What metrics can I see?

Accepted Answer

Opens, clicks, agents reached, and spend, per blast and over time, on your Analytics page.

Question 40

Where do I find my saved work?

Accepted Answer

Dashboard, then All Blasts. Drafts and sent blasts are both listed there.

Question 41

Can I edit an order before it deploys?

Accepted Answer

No. Once paid, it goes to review. Message us before 10am Pacific on the send day and we can hold it.

Question 42

Can I resend a previous blast with changes?

Accepted Answer

Yes. In All Blasts, choose Duplicate on the blast, make your changes, and pay.

Question 43

I made a typo. Will you resend it for free?

Accepted Answer

No. It is your responsibility to proofread your blast before finalizing the order. We do not offer free resends for customer errors.

Question 44

Can I delete a draft?

Accepted Answer

Yes. Use the delete icon next to any draft in All Blasts.

Question 45

How long are drafts saved?

Accepted Answer

Drafts are saved indefinitely until you delete them or complete the blast.

Question 46

Can I market a real estate related service?

Accepted Answer

Yes, as long as the service is directly related to real estate. This includes mortgage lending, real estate coaching, title companies, home inspection, insurance, and contractor services.

Question 47

What qualifies as a real estate related service?

Accepted Answer

Services directly related to the sale, leasing, and maintenance of real estate. This includes mortgage lending, real estate coaching, title companies, home inspection, insurance services, and contractors such as plumbers, electricians, roofers, and home improvement professionals.

Question 48

Do you guarantee results?

Accepted Answer

No. HomeFlyer AI is an advertising medium, similar to a newspaper or website. We guarantee that your blast will be sent to the selected database, but we cannot guarantee specific leads, sales, or response rates.

Question 49

I am a FSBO (for sale by owner). Can I send a blast?

Accepted Answer

Yes. For Sale by Owner sellers are welcome to use our service to market their properties.

Question 50

How does the referral program work?

Accepted Answer

When you refer another agent and they send their first blast, you both receive 1 blast credit automatically. Each credit covers 1 local association blast. There are no limits on how many agents you can refer.

Question 51

How do I get my referral link?

Accepted Answer

Your unique referral link is in your dashboard under Rewards. Share it with other agents via email, text, or social media.

Question 52

When do I get my blast credit?

Accepted Answer

Your credit is added automatically as soon as your referred agent completes their first paid blast. You'll receive an in-app notification when it's applied.

Question 53

Is there a limit to how many agents I can refer?

Accepted Answer

No limits. Refer as many agents as you like. Every successful referral earns you both 1 blast credit (covers 1 local association blast).

Question 54

Can I follow other agents on the platform?

Accepted Answer

Agent following is coming soon. You'll be able to follow any signed-up agent and get in-app and email alerts whenever they send a blast: new listings, open houses, price drops, and more.

Question 55

What will I see when a followed agent blasts?

Accepted Answer

You'll get an in-app notification and an email showing the agent's name, blast type (Just Listed, Open House, etc.), and property area. You can turn email notifications on or off anytime.

Question 56

How do I avoid the junk folder?

Accepted Answer

Avoid spammy phrases like "Click here!", excessive exclamation points, ALL CAPS, bright red/green fonts, image-only emails, and "Test" in subject lines.

Question 57

Why don't images show up automatically?

Accepted Answer

Due to security regulations, hosted images in emails do not display automatically unless the recipient has enabled auto-download. Recipients can click "download images" to display them.

Question 58

Why can't I use link shorteners like Bitly?

Accepted Answer

Link shortening services (Bitly, TinyURL, etc.) are often used by spammers and are blocked by our security filters to ensure high deliverability. Please use your direct, full URL.

Help and answers

Getting started

Our AI assistant

Templates and preview

Who gets your blast

What it costs

Sending and scheduling

After you send

Changing a blast

Services and other blasts

Free blasts and referrals

Account and email questions

Still need help

HomeFlyer AI