Privacy Policy

1. Introduction

PropertyBlast AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using PropertyBlast AI, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

• Name
• Email address
• Phone number
• Company/brokerage name
• Billing address

Payment Information:

• Credit card details (processed securely through Stripe)
• Billing history
• Transaction records

Content You Create:

• Property listings and descriptions
• Email blast content
• Uploaded images and files
• Custom templates
• AI-generated content preferences

2.2 Information Collected Automatically

Usage Data:

• IP address, browser type and version, device information
• Pages viewed and time spent on site
• Click patterns and navigation paths

Cookies and Tracking:

• Session cookies for authentication
• Preference cookies for settings
• Analytics cookies for performance tracking
• We do NOT use third-party advertising cookies

3. How We Use Your Information

3.1 Provide Our Services

• Create and manage your account
• Process payments and transactions
• Send email blasts to selected MLS databases
• Generate AI-powered content suggestions
• Provide customer support

3.2 Improve Our Services

• Analyze usage patterns to enhance features
• Train and improve our AI models
• Fix bugs and technical issues
• Monitor service performance

3.3 Marketing (With Your Consent)

• Send promotional emails about new features
• Provide product updates and tips
• You can opt-out anytime via the unsubscribe link

4. How We Share Your Information

We do NOT sell your personal information to third parties.

4.1 Service Providers

We share information with trusted third-party providers:

• Payment Processing: Stripe
• AI Services: Third-party AI providers for AI-powered features
• Email Delivery: Email infrastructure providers
• Cloud Infrastructure: Hosting and database providers

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose information if required by law or in response to court orders, government investigations, or legal proceedings.

5. Data Retention

• Active Accounts: We retain your information as long as your account is active
• Deleted Accounts: When you delete your account, we remove your personal information within 30 days
• Backups: Deleted data may persist in backups for up to 90 days

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information by logging into your account and visiting Settings.

6.2 Delete Your Account

You have the right to request deletion of your account and personal data:

• Go to Account Settings → Delete Account
• Contact support@propertyblast-ai.com

6.3 Data Portability

You can request a copy of your data in a machine-readable format by contacting support@propertyblast-ai.com

6.4 Marketing Communications

You can opt-out of marketing emails by clicking "Unsubscribe" in any marketing email or adjusting preferences in Account Settings.

7. Security

We implement industry-standard security measures:

• SSL/TLS encryption for data in transit
• Encryption at rest for sensitive data
• Secure authentication with magic links and optional passwords
• We do NOT store full credit card numbers (processed by Stripe)

Despite our efforts, no security system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

8. AI and Privacy

What We Send to AI Providers:

• Property details you enter (address, price, features)
• Your prompts and questions to PAI (our AI assistant)
• Images you upload for analysis

What We Don't Send:

• Your email address or personal contact info
• Payment information
• Other users' data

Important: Data sent to third-party AI providers is subject to their respective privacy policies and terms of service. We recommend reviewing their data usage policies directly. Your AI interactions within our platform are stored securely and are private to your account.

9. Children's Privacy

PropertyBlast AI is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. International Data Transfers

PropertyBlast AI is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do NOT sell your information
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at support@propertyblast-ai.com

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR:

• Right to access your data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to object to processing

13. Cookies

Types of Cookies We Use:

• Essential Cookies: Required for authentication and basic site functionality (cannot be disabled)
• Preference Cookies: Remember your settings (can be disabled)
• Analytics Cookies: Help us understand site usage (can be disabled)

We do NOT use: Third-party advertising cookies or cross-site tracking cookies

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on our website.

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy:

• Email: support@propertyblast-ai.com
• Support Portal: Available in your dashboard
• Response Time: Within 48 hours on business days

16. Unsubscribing

From marketing emails:

• Click "Unsubscribe" at the bottom of any email
• Visit Account Settings → Email Preferences

From MLS blast alerts (as a recipient):

• Click "Unsubscribe" at the bottom of any blast email